![]() Preflight is an exclusive tribe of leaders and practitioners who manage customer onboarding, implementations, and value delivery.īy joining Preflight you will be able to learn from your peers and get answers to questions when you feel stuck in your customer onboarding journey. You’ll also get to know SaaS experts all over the world! 4.) Preflight This free online resource is dedicated to helping you sharpen your ideas and learn how to grow faster and smarter. With different structures, strategies, and priorities, this community appreciates that no two SaaS organizations look the same which is why their coverage is broad – from product-led growth to revenue optimization, fundraising to teamwork, and analytics to onboarding. ![]() 3.) Future of SaaSįuture of SaaS is a collective of passionate SaaS innovators committed to driving demand, adoption and the overall success of their products. You will have the opportunity to learn from thought leaders and key decision makers in the field, and become one yourself, by staying current with every advancement in the Customer Success industry. Join this global network of Customer Success professionals that are committed to cultivating knowledge exchange and establishing a CS community. The CSN empowers client-facing experts to collaborate with their peers in sharing best practices, implementation tips, key metrics, and CS transformation trends. The Customer Success Leadership Network operates as the central hub and premier networking forum for Customer Success professionals worldwide. Join nearly 1,000 Customer Success professionals in their Slack community to learn, collaborate, and be the first to know about upcoming events, exciting news, and exclusive content for their community. CS in Focus applies the same mentality to Customer Success professionals.ĬS in Focus is an organization committed to building a strong Customer Success community through events and resource-development, with the goal of setting community members up for success. ![]() To help with this, we have curated a list of the top five Customer Success Slack communities available for you to join today.Ĭustomer Success is about setting up customers to succeed, supporting them every step of the way, helping them overcome challenges, and celebrating their wins. Since joining a Slack community usually requires an invite from an existing member, it can be kind of tricky to know which ones are out there to consider being a part of. These Customer Success communities are used to discuss emerging CS topics, share best practices and resources, and even provide networking and job posting capabilities. There are a number of Slack communities that have been created specifically for Customer Success professionals. Thousands of user-created Slack communities exist that allow people to virtually meet and discuss a certain topic or practice. When we think of Slack, we usually think of it as an internal communication tool, however many people do not realize it can also be used for external communication as well. It’s the leading channel-based messaging platform, used by millions to align their teams, unify systems, and drive their businesses forward. Slack has transformed business communication. Users designated as owners or admins can make any channel they’re part of (other than the #general channel) private at any time, but once you make it private, you can’t make it public again.If you work in the tech world you’ve certainly heard of Slack even if you haven’t used it before yourself. You have the option to make the channel private, which means others can only see or join it if you invite them.(For example, “proj-dollhouse” might involve building a new dollhouse.) When you start typing into the name field, Slack may offer some suggestions on how to categorize your name - you can use its suggestions or come up with your own name. Most Slack channels have two-part names divided by a dash: the first part describes the channel’s general function, and the second is more specific. You’ll get a “Create a channel” pop-up.Hover on that, and you’ll see a pop-up label “Add channels.” Click on that button. Hover your cursor over the “Channels” subhead in the left column until you see a + sign.
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